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SHOP POLICIES

MADE TO ORDER & CUSTOM ITEMS
If you have ordered a custom made-to-order piece (i.e. adding your logo or any other details that are not in the original design), a proof will be provided to you before moving into production. You must approve of the design in writing before we will make and ship your item.

Once a proof is approved, you CANNOT make changes, so review extremely carefully. I take NO RESPONSIBILITY if you request to make changes AFTER approval and any work that has already been done will not be refunded.

RESPONSE TIME: Once you’ve received your proof, you 72 hours to respond with changes or approval. If you do not respond in that time frame, your order & ship-by date will be extended up to ONE WEEK. I will not move forward with your order without your final written approval.

Once the second timeline has passed without any correspondence, you will receive a final request for any changes or approval of your proof. After 48 hours of that final request, I will cancel your order and you will be refunded 85% of your order’s total ONLY. The remaining percentage is to cover our design and communication time.

CHANGES TO ORDERS:
If you notice something needs to be changed on your order, example: address, color choice, etc. Please contact us immediately. I will always do my best to accommodate the change, but I cannot guarantee any changes once the proof has been approved.

RETURNS
Due to the custom nature of my products, returns are NOT accepted.

PROCESSING TIME:
We understand the importance of timeliness, particularly in our line of work. Our processing times vary by item, and can be found on every listing directly below the description. Processing times are updated frequently to give you the most accurate, up to date information of when an order will ship. If you have concerns, please contact me prior to placing the order. Please note, upgrading the shipping does not affect the stated processing time. Upgraded shipping options pay the courier company to move your package more quickly while in transit.

𝑃𝑅𝑂𝐷𝑈𝐶𝑇𝐼𝑂𝑁 𝑇𝐼𝑀𝐸 + 𝑆𝐻𝐼𝑃𝑃𝐼𝑁𝐺 𝑇𝐼𝑀𝐸 = 𝐴𝑇 𝑌𝑂𝑈𝑅 𝐷𝑂𝑂𝑅

YOUR LOGO/BRANDING
You MUST supply a high resolution file of your logo with a transparent background. You can email/upload any of the following file types: PDF, SVG, PNG, EPS, AI.

If you DO NOT have a high resolution file, we are happy to type your business name out in a font of your choosing (if available to us as a standard font or free license download).

If we have to recreate your logo design, you will be notified and charged a $25 fee which must be paid prior to production (if you are unable to provide a better file).

Any further customization or design requests regarding your business name or logo shall incur additional design fees (TBA) as our products DO NOT include the design assistance for any branding in general.

SALES/PROMOTIONS: 
We’re unable to offer price adjustments for temporary promotion, sales, or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated nor after the promotion has finished. We are very conscious and deliberate about communicating details about upcoming sales and promotions, so the best way to make sure you know what is coming is by joining our email / SMS list and following us on IG with alerts turned on.